General
How can I contact you?
What services are available to me for free?
What service will I receive as a paid member?
How can I change my email address?
How do I change my password?
I have forgotten my username / password, what do I do?
Profile
How can I create a profile?
How can I edit and update my profile?
I want to hide my profile so members cannot see it, how do I do this?
How long will it take for my profile to be posted?
Are profiles censored?
Photos
Why should I add my photo?
How many photos can I add?
How do I post a photo?
Once I have added my photo how long will it take for my photo to appear on my profile?
What format does my photo need to be in?
What is deemed as an acceptable photo?
Subsrciption
Will it cost me anything to join?
I am in a relationship thanks to AsianD8Online, how do I cancel my membership?
How do I re-instate my membership?
If I cancel my membership can I still log in?
If I cancel what happens to my profile?
What is your refund policy?
Features
What is Quick Flick?
How many times can I send a wave to another member?
Security
How do I stop another online member from seeing my profile?
How do I report member abuse?
Do you check all members’ profiles?
How do I block other member?
Is all the information I give you safe and secure?
I received a scam / fraudulent email from another member?
General
Q. How can I contact you?
A. The best way to contact a member of our team is by completing our
contact form.
Alternatively you can email us at
info@asiand8online.com.
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Q. What services are available to me for free?
A. Our free service allows you to see all the profiles listed within our service, allowing you to select individual profiles and giving you the opportunity to receive various special offers related to our singles events too.
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Q. What service will I receive as a paid member?
A. For a full list of our services
click here.
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Q. How can I change my email address?
A. You can change your email address by logging into the website with your existing details at any time.
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Q. How do I change my password?
A. You can change your password by logging into the website with your existing details at any time.
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Q. I have forgotten my username / password, what do I do?
A. You can use our "forgotten password" system located on our homepage in the log in box whereby your details will be emailed to you.
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Profile
Q. How can I create a profile?
A. Very easily! Go to our homepage and select the "sign-up" option. This will start the registration process off. You can fill in as much information as you wish at any time and you can also return to complete your profile at any time.
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Q. How can I edit and update my profile?
A. Once your profile is created you can login to our website and edit your profile by going to your "My Home" section of the website.
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Q. I want to hide my profile so members cannot see it, how do I do this?
A. There is no way of hiding your profile from other members. If you hide it, how will you ever get any dates!
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Q. How long will it take for my profile to be posted?
A. Once you have updated or edited any part of your profile our team will need to verify the information before your information goes live. This will take a maximum of 24 hours.
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Q. Are profiles censored?
A. Yes. Our team verifies every profile and have the right to remove anything that we feel is unsuitable content for the nature of our website and other users.
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Photos
Q. Why should I add my photo?
A. By adding a picture to your profile you will vastly increase your chances of finding other daters. Statistics from our website and others show that you are 10 times more likely to get a response to your profile if you have a picture of yourself uploaded against it.
Furthermore profiles with photos will automatically come up first on searches and when you email other users you are guaranteed to receive more responses.
When you add a picture make sure you are smiling, it’s a small way to make a huge difference. Make sure the image quality is good, ensure it’s a recent picture and not too small.
Check out our
photo guide for more tips.
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Q. How many photos can I add?
A. You can add up to 11 pictures.
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Q. How do I post a photo?
A. You can add a photo in the first instance during the profile registration process or at a later stage by going to your "My Home" section of the website and selecting edit photos under your profile picture.
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Q. Once I have added my photo how long will it take for my photo to appear on my profile?
A. Once you have added / changed your picture it will come to us for approval. It can take a maximum of 24 hours for your picture to be approved. Once it is approved you will receive an email and your live profile will be updated.
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Q. What format does my photo need to be in?
A. Your photo needs to be in JPG or JPEG format. The file size should not be greater than 5MB.
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Q. What is deemed as an acceptable photo?
A. In order for your profile to be accepted please make sure:
- 1. It’s only got you in the picture
- 2. It’s clear and not blurry or difficult to make out
- 3. It does not contain any derogatory or offensive imagery
Check out our photo guide for more guidelines.
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Subscription
Q. Will it cost me anything to join?
A. No. Registration to our site is completely free. However in order to enjoy the full range of services that the website offers, you can chose to become a paid member. Please
click here to see a full list of our membership options. Not that we run a "Pay as you go" service", therefore DO NOT use any recurring billing methods.
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Q. I am in a relationship thanks to AsianD8Online, how do I cancel my membership?
A. In order to cancel your membership, please email us with your username at
info@asiand8online.com.
Any money that has been paid already will be non-refundable.
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Q. How do I re-instate my membership?
A. You will need to register on the website from scratch by filling in your profile details again.
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Q. If I cancel my membership can I still log in?
A. No, you have to be a active member in order to login to the website.
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Q. If I cancel what happens to my profile?
A. Your profile will be deleted and if you choose to become a member of our site again you will need to fill in your profile again.
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Q. What is your refund policy?
A. Once any payments are taken they are non-refundable.
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Features
Q. What is Quick Flick?
A. QuickFlick is a fast, easy and efficient way of quickly flicking through individual profiles showing limited information.
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Q. How many times can I send a wave to another member?
A. We allow you to send up to one wave per day per member.
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Security
Q. How do I stop another online member from seeing my profile?
A. You can block a member at any time to stop them viewing and accessing your profile.
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Q. How do I report member abuse?
A. Member abuse is a very rare thing, however if you encounter problems relating to the behaviour of any members please tell us straight away by emailing
info@asiand8online.com.
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Q. Do you check all members’ profiles?
A. Yes. Any new profiles are checked and verified by our team. We also check profiles each time there is a change.
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Q. How do I block other member?
A. You can block a profile by going to the specific members profile and selecting "Block" from the members profile links.
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Q. Is all the information I give you safe and secure?
A. Yes. All your information is kept on a dedicated server and is encrypted.
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Q. I received a scam / fraudulent email from another member?
A. If you encounter problems relating to the spam please tell us straight away by emailing
info@asiand8online.com.
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